Unit Two: Principles of Providing Administrative Services

Unit two: Principles of providing administrative services Assessment You should use this file to complete your Assessment. †¢ The first thing you need to do is save a copy of this document, either onto your computer or a disk †¢ Then work through your Assessment, remembering to save your work regularly †¢ When you’ve finished, print out a copy to keep for reference †¢ Then, go to www. vision2learn. com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number.Please note that this Assessment document has 9 pages and is made up of 9 Sections. Name: Section 1 – Understand how to make and receive telephone calls 1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used. |Feature |How / when used | |1.Answer Phone |By pressing a number on telephone we ca n listen messages left by | | |others | |2. Conference Call |This allow us to speak with more than one person simultaneously | | | | . Prepare a brief report advising people on: †¢ How to follow organisational procedures when making and receiving telephone calls †¢ The purpose of giving a positive image of yourself and your organisation when making and receiving telephone calls. If possible, use specific information from procedures in your own organisation (or one that you are familiar with). Within an organization while receiving calls one should follow the organizational procedure i. e. nswer the phone within certain number of rings, use standard greeting, read script as advised, identify the personal when transferring the call or passing on the information and finally be ready to take colleagues calls when they are not on their desk. When you are making a call to a client ensure that you build a rapport with them and make them feel at ease. Ensure you are aware of th e purpose of call and make a check list of the points that you will be asking.The main purpose behind while receiving or making calls is to portray a good and professional image of an organization is to retain the existence customers and attract new ones and fulfil customer satisfactions Section 2 – Understand how to handle mail 1. Explain the purpose of correctly receiving, checking and sorting mail and packages (both incoming and outgoing). It is very important and responsibility of everyone within an organization to follow the correct procedures while receiving, checking and sorting outgoing and incoming mails.In case if a mistake is made then may be some body is waiting for an important mail and because of negligence it may go to a wrong person or even go missing. Once a mail is received we need to ensure the security and confidentaility aspect of it while delivering it to the recpients. If the mail requires urgent delivery then we need to ensure that mail is delivered or dispatched quickly and securly. It can apply to both incoming and outgoing mail as if the mail is urgent it should be treated as urgent and delivered or dispacted soon. 2. Complete the table below with the following information: At least two examples of internal mail services that are available to organisations †¢ At least two examples of external mail services that are available to organisations |Internal mail services |External mail services | |1. using internal envelopes so that mail can be circulated internally|1. Recorded delivery | | | | |2. ransfer mail between different offices of an organization |2. Special delivery | | | | Internal mail services Normally between offices we do have internal transport service that operates. We can use that service to deliver mails betweeen offices. We can also use services of individuals if they are travelling between offices.Also if we are working in a headoffice and it has several buildings then we can also use the internal ser vice that deliver or trasnport between different buildings. External mail services For external mail services we can use local mail service like Royal Mail, post office or parcel office. We can either call them and book the item so that they can pick and deliver or we can go to the nearest post office and post the item there. 3. Describe two methods that you can use to calculate postage charges for mail and / or packages.We can weight and measure mail to calculate postage charges. We can weight the mail with the help of weighting machine and measure the mail with the help of measuring deivce provided by Royail mail. Once we calculate the weight and measurement we stamp a stamp accordingly. For example if we want to sent a a first class mail we need to cataegorize the mail do we need one standard 1st class stamp or a larger one depending upon post. We should also consider the timing as first class can take upto 3 working days so if mail is urgent we need to use other services that ar e quicker.We can also use service provider like Royal mail and use their website to check out the charges. We can take the mail to any local post office and weight the items and pay the charges accordingly, we need to ensure a signed for or special delivery that if mail is important and needs to be delivered soon. In case if the contents of the mail are important we can also insure the mail. Section 3 – Understand how to use different types of office equipment 1. Describe the main types of equipment found in offices and how they are used. Include examples of at least three different types of office equipment.Shredding machines are used to shred important confidential documents. The main purpose of the shredding machines is to destroy your important documents that are not useful anymore but that can be important for someone else and that can be misused by anyone. Computers and its accessories such as Printer, scanner etc. used to prepare documents and print them if required. W e can use computer programs such as microsoft applications word, access and excel etc. to create letters, records, electronic worksheets, database management, presentation, graphics, Internet use and financial documents.For communication we can use fax machine and telephone. We can send the documents quickly to customers either by fax or use emails and for verbal communication we use phone. The disadvantage of faxmachine is that it require electricity, requires paper for receiving and sending faxes and it should be always on to receive faxes. The advantage of fax machine is that they are relatively inexpensive and some are part of all in one printers and you may need to occasionally pay for the toner, and a dedicated phone line and paper.Another advantage is that it doesn’t cost you more than the normal phone costs per minute. 2. Explain the purpose of following manufacturer’s instructions when using equipment. The main purpose behind the manufacturer’s instruct ions manual is to operate the equipment correctly and safely. This can reduce the maintenance cost and increase the equipment life. By following the basic guidance provided by the manufacturer the equipment will last longer, safer for others to use it and will work efficiently. 3. Explain the purpose of keeping equipment clean, hygienic and ready for the next user.We need to keep the equipment clean and hygienic so that the next person who will be using it will be safe. He can safely use the equipment and hygienically safe from any disease. While working in an organization once should tidy stuff, store equipment safely and clean it regularly with appropriate products. As an example one should use wipes to clean computer screen that will be beneficial for other as well. In working environment where there is a shared workspace it is good if we leave the area clean and organized that can also leave a good impression for the next person.Section 4 – Understand how to keep waste to a minimum in a business environment 1. Explain why waste should be kept to a minimum in a business environment. One of the main reasons that waste should be kept to minimum in a business environment is financial reason i. e. it can reduce the cost and spending and environmental reasons. Company can waste a lot of money to either recycle or dispose of that extra waste. One should think twice while using company resources that do they really need that or they can use any alternative to save some money for the company. . Identify at least two main causes of waste in a business environment. Because of heating, lightning and powering equipment we waste energy Another example is the resources such as ink cartridges, papers and toners of printers etc. Another source is use of paper in printing, before printing one should ask them self that do they need to print this out and if so can they use both side of paper for printing to save papers. 3. How can you keep waste to a minimum in a busin ess environment? Describe at least two ways of doing this.For paper waste we can use a recycling service for paper waste. For other waste like plastic bottles, plastic bags and others we can use recycling bins Recycling is a cost effective method of dealing with your waste es[ecially using different bins for different things simply because it is often cheaper when compared with general  waste management  and disposal. Recycling often reduces clutter and improves the working environment. Less clutter also means increased safety around your workplace. We can use emails instead of using posts where email can work.Emails are fast and can be delivered  at once around the world. No other form of written communication is as fast as an email. We can advertise products in the email that can reach to a lot of people and we can save a lot of money on resouses like paper, printer etc. we can send the email to hundred of recepients without expanding any money on visible resourses and save a lot of money and making business environment eco friendly. We can turn off the lights and all power switches when it’s not required to save the energy. Section 5 – Know how to make arrangements for meetings 1.Complete the table below listing at least two different types of meetings and describing the main features of each type of meeting. |Type of meeting |Main features | |Team meeting |The main feature of such meeting is to follow any agenda, track the progress of the team on the | | |current project, sort out issues related to team peformance, update on the upcoming projects and | | |discuss any outstanding issues.It also allows individuals to generate  number of ideas which can | | |prove to be quite effective in solving any organizational issue | |Training meetings |The main feature of such meeting is to keep the staff up to date, upgrade their skills and help them| | |in grooming. It also increases the staff productivity thus customers are served and satisfie d more | | |quickly.This improves efficiency, reduces costs and leads to higher profitability. With the aide of| | |training meeting we can raise morale of individuals which leads to a more motivated team. If | | |colleagues are motivated here are many opportunities open to them. | |Appraisal meeting |The main objective of such meetings are to recognise the individuals effort and praise them and give| | |them reward.Because of that Individuals take personal responsibility for improving both the | | |business processes and their own abilities. Such meetings also reflects the performance | | |expectations, establish goals for the coming year and discuss the success in the past year. | 2. When arranging a meeting: †¢ What sources and types of information are typically needed? †¢ How should meetings be arranged? We need to know the individuals requesting the meeting and they are aware of organizational procedure to arrange the meetingWe should be aware of the reason of the mee ting, the attendees list, duration of meeting and any resources like any projector or wall board required for presentation. Firstly confirm the attendees list, date and time, place and any resources required. If required circulate a brief message around about the agenda of the meeting and if meeting is long and refreshments are required also confirm the arrangement. Finally ensure that all attendees receive a confirmation of date, time, venue and a small brief description about the meeting. Section 6 – Understand procedures for organising travel and accommodation arrangements . Explain the purpose of confirming instructions and requirements for business travel and accommodation. The main purpose, behind confirmation of instructions and requirements for business travel and accommodation, is to ensures that all individual arrives on time for the appointment and all attendees are well aware of time and date of the event, accommodation and travel details, parking facilities, loca tion of the event, in case they need special arrangement person’s details who will be responsible for that and finally the main agenda and ist of things they need to bring in with them. 2. Complete the table below with an outline of the main types of business travel and accommodation arrangements that may need to be made and the procedures that should be followed when doing this. Travel and accommodation arrangements |Procedures | |Travel by Car and staying over night |If people are travelling by car we need to ensure that accommodation have enough | | |parking space if not then the alternate parking arrangements should be informed to the | | |people. We can select from bed and breakfast to hotels in terms of overnight | | |accommodation.We need to know how many nights they will be staying and book | | |accordingly. In case they need evening meals we need to make them aware of the | | |arrangements. | | | | |Travel by train and staying for few hours in the |If people are tr avelling by train we should ensure that they are aware of the ways to | |meeting place |reach to their desired location.We can arrange taxis for them to avoid hassle. | | |Sometimes we have foreign national who can’t speak English well, in that case we need | | |to ensure that interpreter is there to fulfil their needs. If they are attending the | | |meeting for few hours we must ensue that the refreshments are pre ordered. |Facility for disable peoples |If we know anyone who needs special arrangements such as wheel chair, we need to ensure| | |that all required facilities are in place to facilitate them. | | | | |Interpreter presence |Sometimes we have foreign national who can’t speak English well, in that case we need | | |to ensure that interpreter is there to fulfil their needs | . Explain the purpose of keeping records of travel / accommodation arrangements in a business environment. It is very important to keep a record (accommodation and travel expenditures) of an event once it’s over, as we can use that evaluation next time. This evaluation can help us next time in decision making i. e. we can improve the accommodation next time, find a cheaper suppler and get early discounts by booking in advance. Evaluation itself is a god process that can highlight any flaws in planning and identify that how we faired accommodation and travel.It also helps in identifying any issues such as parking arrangement of any particular accommodation. Section 7 – Understand diary management procedures 1. Briefly explain the purpose of using a diary system to plan activities at work. Give at least two reasons. One of the essential planning aids used within an organization is diaries and depending upon the nature of the business its use varied from person to person. It does help individuals to plan their activities and tasks as in some organization follow strict deadlines for their project.Information that can be logged in a diary contains timing, da te, location and people who are involved. Another advantage of keeping up the diaries is that individuals know the whereabouts of other colleagues. For instance if we someone wants to speak with one of your colleague by checking his or her status in staff diary we can deal with the caller accordingly. 2. Identify the information needed to maintain a diary system in the workplace.Nowadays computerized or electronic diary is used in organization and most widely used diary program is Microsoft outlook. It includes information of employees such as their name, contact information, email address, location etc. In some companies it also shows their availability and show their current status i. e. if they are on annual leave or absent due to sickness. Section 8 – Understand the purpose of delivering effective customer service and how to do so 1. What are the differences between internal and external customers in a business environment?Internal customers are the one who either work fo r an organization or serve the people who are not employed by that organization while the external customers who do not work for the organization but either buy the product or services to fulfil their need. In other words staff working for a particular organization purchases a particular good or service then he will be classified as internal customer, while an external customer is the one who come to the company to buy a service or good require to him and by no means employed by the company. 2.Explain why customer service should meet or exceed customer expectations. Include at least three reasons in your answer. Customer service should be met or sometime exceed customer expectations as it can: †¢ Gain customer loyalty and that means customer will always turn to us when that particular good or service is required †¢ Get good recommendations form customer that can provide us good publicity and allow an organization to expand its business †¢ Increase the business growth and that can create a sense of job security within the organization.Once an organization is getting extra customers it can expand its business and can create more jobs and extra bonuses for existing staff. 3. Explain the importance of building positive relationships with customers. Outline two ways in which this can be achieved. Every member of an organization has a duty to be efficient as he may be a first point of contact for the organization and that can create a long lasting impression on customer. Employee should show professionalism as failure to do so will not give customer any confidence while dealing with his organization.It is of vital importance to gain customer’s trust, meet or sometimes exceeds customer’s expectations as it can bring in new business opportunities. We can gain customer’s trust by actively listening to them which enables us to identify their needs and satisfy them accordingly. By keeping communication channel open both parties can gro w their business in a healthy and friendly environment. Both parties should trust each other and pay respect to each other ideas because that can contribute to a belter resolution of a problem if one does occur. 4.How do customers demonstrate their own needs and expectations? When a customer places an order or requested a service then they expect that service or goods to be not only delivered on time but also up to agreed standard. Customer normally expects that promise should be kept. In this competitive world customer also want bargain in prices as if someone is offering the same services at a very low cost they can turn to them as well. Customers’ need can also be gathered by collecting the feedback from them on the good or service offered and that be used for future to improve their experience.Customer can also raise their concerns directly with the company and by effective communication they can sit together, listening to each other and come to a resolution that can be a ccepted by both. Section 9 – Understand the purpose of reception services and how to follow reception procedures 1. What is the purpose of the receptionist role as the first point of contact in a business environment? Receptionists have many roles to perform such as give direction and sometime escort the key people to different part of the building. Generally visitors used them for general information or to solve any issues.Receptionist should have god communications skills and are aware of making good rapport with the visitors so that they feel they are at ease as some times visitors get confused. Now days most organization use sign in procedure and receptionist ensures that this is done properly and visitors are issued identification badges. In special cases receptionist also inform visitor about the standard health and safety information. 2. Describe how a receptionist can present a positive image of themselves and the organisation and explain why this is important.Recepti onist job is of vital importance as they are the first point of contact for every visitor, they should greet all visitors with smile regardless of their importance or arrival (if they are expected or not). Some receptionists commonly do mistakes and expect that key people are well and best dressed and in that they annoyed some key peoples. The general principal for all is to treat everyone fairly, with courtesy and make them feel that you have time for them. As they are the first point of contact in most organization, they can leave a positive image and long lasting impression of an organization.If they act or behave unprofessionally the visitor may lose confidence while dealing with the organization. 3. In relation to your own organisation (or one that you are familiar with), explain what must be done when carrying out entry, departure, security and confidentiality procedures in a reception area. When a visitor enters into a building and approach the reception, they should be greet ed first and offered help. If they want to visit someone with in an organization, take their details inform the desired person about their arrival.Advise them about the unrestricted visitor access area of recreation and make them feel at ease until the desired person come down and accompany them. Upon arrival of the desired person make them an identification pass and note down their time of arrival, their contact details and vehicle registration number if they have parked their vehicle. Once they have finished their meeting note down the timing and ensure that they have returned the pass and issue them any parking exit pass if required. Once you have completed all 9 Sections of this Assessment, go to www. vision2learn. com and send your work to your tutor for marking.

Environmental Factors Leading to Civilization Along the Nile Essay

A. ) The two most significant environmental or physical geographic factors that contributed to the development and expansion of the United states had to be the Gold Rush, and the Irish Potato Famine. The Irish potato famine was devistating to Ireland and laid waste to it’s population, but ended up spurring Irish immigration to the United States, leading to both growth and expansion. The gold rush that took hold in the United States was one of the biggest factors that pushed people west and lead to a greater settlement of the west coast and all areas between. These two major events helped to shape the country that we know today. The Irish Potato Famine was one of the most significant environmental factors that helped develope and expand the United States because it not only lead to a population swell, but contrubuted to our work force due to the large number of immigrants that came to the U. S. as a result of it. Before the famine, the Catholic Irish peasents lived a very poor lifestyle and were constantly under fear of being evicted by their land lords as their farms were downsized and their rents were raised. They grew potato crops in the fertile Irish soil and used those crops to pay their rents and feed their families. This was many families’ sole source of income and nutrition. When the potato famine began in September of 1845, the potato crops failed universaly in Ireland, something that had never happened before. The poor Irish had been acustomed to a bad crop in a spot or two and they always had adjusted to circumstances before, and there was little loss of life over this previously. From 1845 and for the next 4 years, the crops would fail repeatedly and this caused wide-spread death, from both starvation and opportunistic infections such as typhus, that mowed people down by the thousands in their hunger weakend condition. There were many theories about just why the crops failed, both superstitious and religious, but we know now that it was the fault of a fungus, carried on the winds from England where it had been brough over by the North American ships. This fungus, phytophthora infestans, florished in the damp cool climate of Ireland and consistently ruined the potato crops. By 1847, two years into the Irish Potato Famine, people began to seek greener pastures either as a result of eviction, or the promise of a new and better life in the United States. There had been Irish imigration prior to this, but 1847 was really the first year where major waves of Irish families began to come to the United States. This lead to a population explosion on the eastern coast of the United States and the Irish immigrants who lived through the voyage found little welcome, often being taken advantage of and stolen from. The Irish immigrants brough with them new ideas about culture and religion and provided laborers for road work and other tasks that helped expand the United States. The Civil War is another event in wich the Irish took part. The immigrants joined the Union Army in droves and some atribute the northern victory in that war to the seemingly endless supply of Union troops, composed largely of the immigrant population flooding into the United States at that time. How different would our country be had the famine not happened and the immigrants not come? The other major event that contributed to the expansion and developement of the United States was the California Gold Rush. The Gold Rush was an exciting time in the history of the United States. It lead to a huge amount of expansion and settlement of the western-most poritions of the United States that were largely under-explored wilderness at that time. In May of 1848 gold was found along the banks of the American River near Sacramento, California. By August of that same year the New York Herald published an article about these findings, and so the Gold Rush was born! Men flocked to California to seek their fortunes in the hopes of a better life for themselves and thier families. They left their wives and children and came over land and by sea via Panama. Prospectors seeking to strike it rich brought with them their American ideals and values, and are a big part of the reason that California became a state in 1850. The California gold fields were an exciting and dangerous place to be, with few laws and really no way to inforce those that they had. Prostitution and drunken brawls and shootings were common place and many-a-fortune was won and lost in gambeling at camp. Most prospectors did not, in fact, strike it rich and left disallusioned to either go back to their families, or to settle the area around San Francisco. As a result of the Gold Rush, California’s population swelled from just 25,000 people to well over 220,000, when all was said and done. The population increase helped to settle the area and made San Fransico a major trade port for the Western United States as well as a gateway of sorts for travel and immigration. The influx of interest and travel in the west also paved the way for industries such as mining for silver in Nevada and the building of a transcontinental railroad to the west. The Gold Rush played a huge part in the expansion and development of the United States in that it had such an impact on California and the west. California and the west coast as a whole just wouldn’t be what they are today had the Gold Rush not taken place. B. ) The most significant environmental or physical geographic factor that contributed to the development of Egyptian society was the Nile river. The area in question is made up of harsh, sandy desert and mountains. The river Nile flows down through this area and, due to the run-off from melting snow in the mountains each spring, carries with it rich, fertile soil that is really the only soil in the area suitable for crop production. The people in the area could use this fertile soil to plant crops and, based this new-found dependability, begin to settle and build permanent dwellings and villages. Since the villagers could count on two harvests per year, in most years, this would create and excess of product that could then be used for trade. The area near the Nile river is the only area that is very suitable for a sustainable way of life. That is why civilization grew up there due to the ability to grow crops, domesticate animals, and build permanent dwellings. People no longer had to be nomadic and search out food, they could grow and raise their own! The Nile also had a big impact on the religion of the time. Egyptian religion was ploytheistic and Egyptians worshiped many gods, usually based on nature. They had a sun god, a water god, an earth god, and so-forth. Each year when the Nile river flooded, this encouraged the belief in such gods and their devine will. The destruction that the flooding could cause was thought of as punishment for wrong doing and people created rituals to ward off the anger of their gods. A good crop grown from the soil brought down by the flooding was considered a sign of the gods’ pleasure with their people. The Nile’s influence could also be felt in it’s natural ability to be a trade route for Egypt. The arid desert climate makes it anything but an ideal area to travel through, and many found the river was a swift and cool route over wich to do business. The waters brought not only fertile soil for farming, but a measure of wealth and prosperity that contributed hugely to the growth and developement of the civilization. B1. One example of cultural diffusion is the relationship between Egypt and Rome. After being defeated by Rome, Egypt prospered as a province and was the main residence of Augustus Ceaser. This had a huge cultural impact on Egypt because Augustus began to rule the city under Roman laws and this was a whole new way of doing things. There are also the effects on Rome to look at. Egypt was a boon to the Roman Empire due to the trade routes through the desert, the abundant desert minerals that could be mined and later used to make statues and ornaments, and the glass that could be found in Egypt as well. One would have to wonder how different Grecian art would have been without the natural contributions that were made by Egypt. There was a natural diffusion that took place simply by co-existence with people of a different culture and background. The depictions of Egyptian people and gods began to look more Roman in dress and features and, likewise, the Egyptian architecture such as Obelisks became popular in Roman art and architecture.

Intimate Partner Violence (IPV) Coursework Example | Topics and Well Written Essays - 500 words

Intimate Partner Violence (IPV) - Coursework Example The Social Learning theory argues that the tendencies to be involved in violent acts can be transmitted from one generation to the other. The Feminist Theory, on the other hand, argues that male dominance in the society has an overall effect on how relationships work and are based (Jewkes, 2002). From an assessment point, violence may be caused by among other factors stress from the workplace or general hardships from life itself, partners who experienced child abuse are also more likely to be involved in violent acts, poverty is also a contributing factor (Bachman & Saltzman, 1995), Use of drugs and alcohol is also another factor that causes IPV. Children who have been raised in families that have very strict family values and traditions are also likely to experience these bouts of violence (Bachman & Saltzman, 1995). From the case study, we can learn a few things. Mrs. Jacques has been through violent lifestyle right from when she was young. Based on the description of her children that have been given, the Social Learning Theory has been extended to her children by her. In addition, her youngest son has been shown to exhibit violent behavior by being very rough with her siblings and when playing and not following instructions which are traits that are directly attributable to Mr. Jacques. In another case is that where we are shown of the feminist theory. Mrs. Jacques believes that she has to be very supportive of her husband and believes that he is always right. Her mother also approves of this when she says that she should stay at home with the kids. Another assumption that has been made is where Mr. Jacques could have been violent as a result of work or his overuse of drugs. Mr. Jacques could also have come from a background that was overly strict and, thus, he might have carried forward those attributes to his family. To be able to engage the family there should be a number of factors to consider, such as the willingness of family members to be engaged. However, the first step should involve engaging the parents before heading to the kids who are obviously affected by the events in the family. Mr. Jacques needs to deal with his outbursts, get a job and also quit his drinking problem.  

Illustration of Federalism The Immigration Debate Assignment

Illustration of Federalism The Immigration Debate - Assignment Example The law states that it is illegal for a person not to carry a foreign identification if they are illegally in the state. The law also allows residents of Arizona to sue any government society that is found not following the laws of immigration. It prohibits people who are hiring labour from taking up illegal immigrants. The law further stipulates that fines will be given to anyone who does not follow the immigration laws. Supporters of SB 1070 say that illegal immigration is a problem in Arizona since the resources in the state are taken up by people who do not belong to the state, and that the illegal immigrants have bought with them many evils in the state such as drugs from the Mexico border. Views of those in opposed to the immigration law are mostly the immigrants who are there legally, and they say that they feel threatened by the strict laws since they may be targeted because of their heritage. Those in favor of the laws feel that it will keep the state safe from the evils that the immigrants bring to the state, and residents will have access to all resources. The federal judge (Judge Susan Bolton ) was opposed to the laws requiring police officers to check a person’s identity while implementing other laws, and the one requiring immigrants to carry their foreign identification documents or risk being charged. However, she preserved the policies that require all entities to abide by the immigration laws and the restriction of hiring illegal immigrants as daytime workers. The interests of the federal government in opposing the Arizona law are political and economic in that the government aims to increase its economic stability by using the immigrants. The political reasons are in getting support from many people in order to get votes during elections. The case in the Supreme Court is whether the ruling made by Judge Susan Bolton should

Discuss and Evaluate how Teams Function Essay Example | Topics and Well Written Essays - 2250 words

Discuss and Evaluate how Teams Function - Essay Example They get in touch with each other, interact and basically learn the different nuances of the goal under consideration. When these teams look up to leadership, they seek help and advice from the people who are in the top management brackets. This suggests for their eventual success within the related settings and an understanding that leadership shall be the cornerstone of their attainment of tasks in the times to come. This paper helps establish the basis of teams and how these function to manifest the truest basis of leadership. The team formation domains merit quite a great amount of significance because these take into consideration the important facets of productivity and effectiveness for the organization and the people who form a vital part of the team itself. Teams function with a sense of hard work by its team mates who believe in doing their best and letting the concerned authorities to judge the final goal. It means that the processes are done the fine way and the results a re left up to the authorities who have to bring about a decision at the end of the day. The teams are therefore always answerable to people with whom they have to interact and thus culminate the processes in entirety. This marks their significance and the eventual success which is achieved over a period of time (Sims, 2002). ... Teams that bring the best use of their resources are usually the ones which are deemed as the most successful ones. However, if the teams do not manifest a good enough use of the resources, then there are dire problems that are waiting to happen for them under differential situations and circumstances (Cooper, 1999). From an organizational behavior perspective, teams have to function smoothly well to achieve success. This would mean that the organizational behavior regimes have to incorporate their due role within the functioning of the teams. This will tell the team members where they are going wrong and what new steps need to be taken on their part to bring sanity within their regimes. The corrective steps are also taken in a proactive fashion so that the team functioning does not get hindered and there is more productivity within the related ranks so that growth and development is ensured across the ranks (Bonner, 1959). The nature of teams are such that they undertake all process es together and thus commit to unite for the cause of bringing in sanity within the related ranks. It makes the entire exercise a possibility because together they achieve quite a few tasks with a sense of understanding and tolerance that comes to their folds (Robbins, 2009). However, what poses as a problem here is that they have to undergo serious lapses within some of the team members are not there or when they are not ready to undertake tasks and actions that are in line with the completion set of the same works. There are tantrums thrown by the team members in the wake of completing the task while at times there are also witnessed certain health related conditions. The bottom line is that the teams comprise of all sets of

Application of the Criminal Justice System Research Paper

Application of the Criminal Justice System - Research Paper Example As the discussion highlights the criminal justice system follows a well elaborate process. The process starts when the suspect of a crime is apprehended by the police, all the way to the time the suspect is arraigned, charged and convicted or released by the courts, and through to serving the required sentences if the suspect is found guilty. This study stresses that the crime involved the murder of Joseph Ronan at his home by John Burke. The crime was first suspected to be homicide, but after the police investigations, it was discovered that it was a murder case that involved a drug deal gone soar. The police followed the reads and were able to track down the suspect of the murder, who was set to be arraigned in court and charged for the crime of murder. This is the first process in the criminal justice system, which entails the police apprehending a suspect who is suspected of having committed a certain crime. Therefore, John Burke who is the offender in this case, will first be arrested by the police and kept in police custody, awaiting the next procedure in the criminal justice system. However, the arresting of the offender takes place only when the police have sufficient evidence to charge the suspect with the crime the suspect is alleged to have committed. This is the second process in the criminal justice system th at John Burke will go through. The prosecution and pretrial stage of the criminal justice process is the stage in which the prosecutor, will analyze and evaluate the available evidence gathered by the police.

Global Sustainability And Key Needs In Future Of Automobile Industry Research Paper

Global Sustainability And Key Needs In Future Of Automobile Industry - Research Paper Example The financial concerns do impact the sustainability of the future of the automobile industry, but another factor that has more impact is the increasing environmental concerns surrounding the industry. The global growth in vehicle use has significantly increased fuel demand, materials and air emissions (Mcauley, 2003). According to the statics provided by Euromonitor International (2007), the global oil consumption for transport was approximately 16.8 billion barrels. In terms of PESTEL analysis for the automobile industry, the use of oil is causing environmental concerns all around the world. As a result of the environmental threat, the automobile industry faces the challenge of reducing the vehicle impact on the environment so that it can be sustainable in terms of the environment over the next 50 years (Mcauley, 2003). This emphasizes the importance of innovation in terms of technology to achieve greater sustainability in the future. This research will focus on the future of automobile industry by evaluating the present conditions the industry is in and the achievement towards sustainable development while assessing the potential challenges and problems that are causing a hindrance in this regard. The research will take into account two automobile manufacturers: Toyota and General Motors and evaluate its sustainable development goals and assess if they are successful or not. The reason for doing so is to identify the problems and solutions based on the experience of Toyota and General Motors. According to the Toyota European Sustainability Report (2009), the UK automotive industry is at present facing huge challenges which are becoming more complex given the economic downturn in the region and globally.

Generic Business Strategies and Advantage of Tourist Companies Statistics Project

Generic Business Strategies and Advantage of Tourist Companies - Statistics Project Example In business research, multiple regression is applied for two main purposes that are closely related. The first purpose it for prediction of relationships. When using it for this purpose the researcher seeks to find the linear combination of a set of predictor variables that give the best estimates for a dependent variable across a number of different observations (Franses and Paap, 2004). The accuracy of prediction of the multiple regressions model is measured by the magnitude of R2 as well as the statistical significance of the entire model. On the other hand, if the prediction provided by the model is statistically significant overall, then multiple regression analysis is used to draw conclusions about all the individual predictor/independent variables (Wei, 2006). Basically, the statistics obtained from multiple regression models are applied in testing the hypotheses regarding the effects of individual independent variables on the dependent variable (Cryer and Chan, 2008). Â  Multiple regression has been basically described as a statistical technique that allows a researcher to predict an entity’s score on one variable on the basis of its scores on several other variables (Mason and Perreault, 2001). The variable on which the score is being predicted is referred to as the dependent variables while the others are the predictor variables. In this exercise, multiple regressions are applied in the measurement of the relationship between generic business strategies and competitive advantage in tourist companies. In this case, competitive advantage is the dependent variable while the predictor variables consist of three major factors including cost leadership strategy, differentiation strategy, and focus strategy.

Voting Behaviour Case Study Example | Topics and Well Written Essays - 2000 words

Voting Behaviour - Case Study Example These are based on studies conducted by the Center for Research into Elections and Social Trends (CREST). This section will also deal with the changes in voting behaviour patterns that have been observed in Britain, and how changes in social and economic systems can impact voter behaviour. The next section will deal with the common theoretical frameworks used in the analysis of voting behaviour. Based on the discussions in the book, 'Political Choice in Britain' (2004), by Clarke, Sanders, Stewart and Whiteley, this part will deal with the traditional sociological framework, followed by the individual rationalist approach. Widening the scope of the individual rationalist approach, the focus will shift to what are termed valence politics models. In the next section, these models will be used to analyse the voting behaviour patterns in the 2001 and 2005 general elections. This section will also discuss the issues of voter apathy and the growing trend towards tactical voting. The paper will conclude with a discussion on the changing patterns of voter behaviour in Britain, and will also discuss how these can be very essential in predicting the outcome of future elections in Britain. A key factor influencing voter behaviour is social attitude. ... Discussing voting behaviour, the CREST studies note that the social class remains a key influence on how people vote. Curtice (2002) states that this is in line with Pulzer's famous words, "Class is the basis of British politics; all else is embellishment and detail". The studies also note that a voter's behaviour is not motivated by self-interest and that the media, especially newspapers, have little influence on the election results. The studies also note the emergence of tactical voting as a means of expressing preferences. Changes in social attitudes and voting behaviour are a result of changing social and economic conditions. In the 21st century, the common man in Britain does not enjoy the social and economic certainty and cohesion that characterized life in the 1950s. The employment position is less secure, and the society he/she lives in is more diverse. In modern Britain, class boundaries are more fluid, and the average citizen has access to several sources of information, and the right to make the appropriate social and economic choices. (Clarke, Sanders, Stewart and Whiteley,2004, pg.2) The socio-economic changes have had an impact on the political thinking of the citizens as well. The biggest impact has perhaps been on the attitude of the British citizens towards politics, especially in how they vote at the time of elections. To understand the changes in voting patterns, the models of voting behaviour need to be studied. Models of Voting Behaviour There are several theoretical frameworks that analyse voting behaviour in elections. The foremost among them is the sociological framework proposed by Butler and Stokes in 1969. This framework works on three levels. To begin with,

Critical thinking Essay Example for Free

Critical thinking Essay RENE DESCARTES (1596-1650), A FRENCH PHILOSOPHER AND MATHEMATICIAN, IS BEST KNOWN FOR HIS MEDITATIONS OF PHILOSOPHY. THIS FORM OF PHILOSOPHY IS A BODY OF WORK IN WHICH HE ATTEMPTS TO WIPE AWAY ALL HIS PRESUMPTIONS, REBUILDING HIS KNOWLEDGE FROM THE GROUND UP, AND ACCEPTING AS TRUE ONLY THOSE CLAIMS WHICH ARE ABSOLUTELY CERTAIN. IT WAS ESSENTIAL THAT THE FOUNDATIONS TO HIS BELIEFS WERE SOLID; IF ANY ONE OF THEM WERE AT ALL IN DOUBT, HE WOULD LOSE CREDIBILITY FOR HIS ENTIRE STRUCTURE OF KNOWLEDGE. THUS, DESCARTES CREATED A METHOD IN WHICH HE WOULD ELIMINATE THOSE BELIEFS WHICH HE COULD NOT BE ENTIRELY CERTAIN OF. HE CALLED THIS METHOD – THE METHOD OF DOUBT. BY USING THE METHOD OF DOUBT, DESCARTES QUESTIONED EVERYTHING THAT HAD ANY POSSIBILITY OF UNCERTAINTY, UNTIL HE WAS ABLE TO PROVE THAT IT WAS CERTAIN OR UNTIL HE BECAME CERTAIN THAT THERE WAS NO CERTAINTY (DESCARTES 1641, 1-4). HE COMPARED IT TO â€Å"THAT OF A MAN WHO TAKES ALL THE APPLES OUT OF A BARREL ONE BY ONE, INSPECTS THEM, AND THEN PUTS THE SOUND ONES BACK† (WILLIAMS 1978, 59). DESCARTES BELIEVED THAT ALL KNOWLEDGE IS RELATED AND THEREFORE DECIDED HE WOULD REBUILD THE EDIFICE OF KNOWLEDGE BASED UPON THE CORE TRUTHS THAT REMAIN AFTER THE USAGE OF THE METHOD OF  DOUBT (DESCARTES 1641, 1). IN-ORDER FOR DESCARTES TO BE ABLE TO ELIMINATE THOSE BELIEFS WHICH HE COULD NOT BE ENTIRELY CERTAIN OF, HE WOULD HAVE TO START FROM SCRATCH BY DISCARDING ALL THAT HE HAD PREVIOUSLY KNOWN. HE STARTED BY QUESTIONING EXISTENCE -DO I EXIST? DOES GOD EXIST? HE PROVED HIS EXISTENCE BY STATING THAT IN ORDER TO HAVE THESE DOUBTS, HE MUST EXIST. THE FACT THAT HE IS ABLE TO CONTEMPLATE HIS OWN EXISTENCE IS PROOF THAT HE EXISTS. THIS IS WHERE HE BRINGS IN THE PHRASE, â€Å"I THINK, THEREFORE I AM†. THIS IS THE LOGICAL ARGUMENT FOR KNOWING WE EXIST (DESCARTES 1641, 4-6). HE PROVES THAT  Professor Keton THERE IS A GOD BY USING THE COSMOLOGICAL ARGUMENT- â€Å"SOMETHING LESSER CANNOT CAUSE SOMETHING GREATER. † GREATER/LESSER IS REFERRING TO QUALITATIVE DIFFERENCES NOT QUANTITATIVE. FOR EXAMPLE, A MONKEY IS ON A DIFFERENT LEVEL AND IS TO BE HELD TO DIFFERENT STANDARDS THAN A PERSON. DESCARTES SAYS, â€Å"I HAVE AN IDEA OF A PERFECT BEING- IT’S AN INFINITE BEING WHOS OMNIPRESENT, OMNIPOTENT, ALL GOOD GOD. † THEN HE THINKS, â€Å"SINCE I AM FINITE I CANNOT BE THE SOURCE OF THE IDEA OF AN INFINITE BEING. † HE REALIZES THAT FINITE VS. INFINITE IS A QUALITATIVE DIFFERENCE BETWEEN US AND GOD. THROUGH POINTS ONE AND TWO, HE COMES TO THE REALIZATION THAT AN INFINITE BEING HAD TO HAVE COME FROM A DIFFERENT SOURCE, AND THE ONLY INFINITE SOURCE IS A PERFECT BEING. HE THEN CONCLUDED THAT GOD MUST HAVE PUT THIS IDEA IN HIS HEAD, THEREFORE GOD MUST EXIST (DESCARTES 1641, 14-16). DESCARTES KNEW IT WOULD BE DIFFICULT AND IMPRACTICAL TO EXAMINE ALL OF ONE’S BELIEFS ONE BY ONE, SO HE GROUPED BELIEFS TOGETHER WHICH ALLOWED HIM TO QUESTION AND INQUIRE WHOLE CLASSES OF BELIEFS AND PROVE OR DISPROVE THEM BASED ON THEIR DERIVATION OF THE SAME SOURCE, SUCH AS OUR  SENSES, IMAGINATION, OR ABSTRACT KNOWLEDGE (REASON). DESCARTES ARGUES THAT OUR SENSES CANNOT BE TRUSTED BECAUSE SOMETIMES WE DON’T PERCEIVE THINGS CORRECTLY; IT CAN BE DUE TO MIRAGES, HALLUCINATIONS, OR DREAMS (DESCARTES 1641, 1-2). MANY TIMES WE BELIEVE THINGS HAVE ACTUALLY HAPPENED WHEN IN REALITY IT WAS JUST A MIND TRICK. THIS BRINGS US TO WHY WE CAN’T TRUST OUR IMAGINATION. OUR IMAGINATION COMES FROM OUR EXPERIENCES IN THE REAL WORLD WHICH STEMS FROM OUR SENSES, WHICH WE HAVE JUST DISCOVERED WE CANNOT TRUST. DESCARTES BELIEVED THAT A LACK OF COMPLETE CERTAINTY IS A GOOD REASON TO DOUBT. THIS WAS THE PRINCIPLE OF THE METHOD OF DOUBT, ALSO KNOWN AS ‘RADICAL SKEPTICISM’ (DESCARTES 1641, 1-2). I PERSONALLY THINK THIS METHOD IS A PLEASING APPROACH TO VALIDATING SUPPOSEDLY KNOWN FACTS THAT MAY NOT BE FACTUAL AT ALL. MANY THINGS WE BELIEVE AS FACTS ARE ACTUALLY THEORIES OR STATEMENTS HANDED DOWN TO US FROM PREVIOUS GENERATIONS WITH NO EVIDENCE AS TO WHY THEY ARE Professor Keton FACTS. ANYTHING THAT HAS EVEN THE SMALLEST PERCENTAGE OF DOUBT SHOULD BE QUESTIONED AND INQUIRED UPON UNTIL IT IS ABLE TO BE PROVEN AS FACT. THIS CONCEPT IS VERY SIMILAR TO THE CONCEPT OF ‘INNOCENT UNTIL PROVEN GUILTY’. JUST LIKE A PERSON HAS THE STATUS OF ‘INNOCENT’ UNTIL THERE IS SUFFICIENT AMOUNT OF EVIDENCE TO PROVE HIM GUILTY, SO TOO BY ANYTHING, IF ONE WOULD WANT TO CHANGE THE STATUS QUO OF SOMETHING, ONE SHOULD BE REQUIRED TO BRING SUITABLE SUPPORT TO PROVE HIS THEORY. WHENEVER ONE WANTS SOMEONE TO PROVE TO THEM OTHERWISE, ONE WILL ALWAYS ASK FOR VALID REASONING AND EVIDENCE. THE REASON FOR THIS IS BECAUSE THE HUMAN MIND WAS CREATED IN WHICH WE LIKE TO QUESTION AND UNDERSTAND THE DEPTHS OF THINGS. IF WE HAVE ANY SORT OF DOUBTS IN OUR MINDS. THAT SOMETHING IS TRUE OR WHY SOMETHING IS TRUE, WE LIKE TO ASK IN ORDER TO BRING OUR CURIOSITY TO REST. FOLLOWING THIS OBSERVATION, IF ONE DOESN’T HAVE A REASON TO DOUBT SOMETHING, ONE AUTOMATICALLY FEELS SATISFIED WITH THE OUTCOME BECAUSE THEY KNOW IT IS THE ABSOLUTE TRUTH, AND CANNOT BE PROVEN OTHERWISE. IN CONCLUSION, I COMMEND DESCARTES’ REASONING AND THE FACT THAT HE WANTED TO ESTABLISH AN UNBIASED FOUNDATION IN ORDER TO INSURE THE CERTAINTY OF THINGS. ALTHOUGH MANY OF THE THINGS DESCARTES HAD QUESTIONED WERE THINGS HE ALREADY KNEW TO BE TRUE, HE FOLLOWED HIS METHODOLOGY. IN ORDER TO BRING REASONING AND CERTAINTY TO HIS BELIEFS. DESCARTESS FOUNDATIONAL PHILOSOPHY RESTS CENTRALLY ON THE METHOD OF DOUBT, WHICH REQUIRES A FIRST-PERSON OBSERVATION OF THE RELATIONSHIP BETWEEN THE THINKING INDIVIDUAL AND THE SURROUNDING WORLD HE OR SHE PERCEIVES. I BELIEVE THIS IS A GREAT APPROACH TO PHILOSOPHY, AND IT HAS ALSO HAD GREAT INFLUENCE UPON LATER PHILOSOPHERS, INCLUDING KANT AND HUSSERL (WILLIAMS 1978, 124). Professor Keton REFERENCES DESCARTES, RENE. 1641. MEDITATIONS ON FIRST PHILOSOPHY. TRANSLATED BY JONATHAN BENNETT. 2007. WILLIAMS, BERNARD. (1978) DESCARTES: THE PROJECT OF PURE ENQUIRY. NEW YORK: PENGUIN.

A Study Of Customer Service At Morrisons

A Study Of Customer Service At Morrisons The aim of the research project is how Morrisons create advantage through the customer service. Analysis and evaluate the company by use business models also applications. High standard service will increase customer satisfaction, and meet their expectation. Objectives: This project provides advice and an opinion on mechanisms to enhance customer service in Morrisons. The purpose of work is to analyse strategy and by using lean production system to explain how Morrisons works efficiently and benefits customers also improve performance. Porters five forces will help the retailer compete with other large supermarkets, such as Tesco, Sainsburys, ASDA and Waitrose. Methodology: The research project included a detailed review of literature and the result of customer service questionnaires. Major strategies at Morrisons: Offer the high quality of customer service by best trained staff to attract more customers shopping in Morrisons. HOT service has introduced to colleagues in all stores. Motivate staff work as a team; support each other to achieve goals. The company benefitted low cost from its own farms and factories. Morrisons background Morrisons was found at Bradford, West Yorkshire in 1899, by William Morrisons, a retailer of butter and egg. Son of William, Ken Morrisons was awarded a Knighthood for food retailing services in the 2000. The firm developed from market stalls to counter service, a small town shop centre was opened by the year of 1958. It was the first shop to offer self-service, also have prices on products in Bradford. (NGfL CYMRU, 2004). The first supermarket opened in 1961, named Victoria, converted by a cinema selling meat, grocery and others, offered free charge car park. 1967, Morrisons became a public company, over 80,000 investors tried to buy shares. After takeover of Whelan Discount stores, Morrisons has developed in Lancashire for the first time. Wakefield 41 located near the M1 motorway was the first distribution centre of Morrisons, opened in 1988. Two years later, Wakefield 41 was expanded to storage chilled and fresh food. Cheshires Gadbrook Park became the frozen food depot of Wakefie ld 41 in late 1990s. (Morrisons, 2012). The south of England in Erith (Greater London) store was opened in October 1998. After one year, Morrisons had been founded for a 100 year, celebrated the 100th supermarket started operating at Nelson. April 2001, Morrisons joined the financial Times Stock Exchange 100 for the first time after a successful 35 year sales records and increase revenue since the firm become public in 1967. March 2004, Morrisons takeover of Safeway, become the 4th largest retailer in the UK. To serve the enlarged group, Morrisons acquires and additional fresh produce pack house and distribution centre at Thrapston in Northamptonshire. (Morrisons).since then, Morrisons has reduced over 13,000 prices down in Safeway. Sir Ken Morrisons retired after 55 years of service in 2008; The Retail Week Awards honoured him with an Outstanding Contribution to Retail. Morrisons today, over 470 stores throughout the UK, more than 300 stores have petrol station and customer cafes. 132,000 staff served 11 million customers in Morrisons every week. The revenue was  £16,479 million in 2011. There are over 20,000 different products in stores (Morrisons, 2012).Morrisons strategies are continuing growth, provide better quality, service, value, and offer fresh food. Fresh choice for you, this is the TV advertising of Morrisons, to achieve this target, fresh food processed in its own manufacturing facilities and transported in temperature-controlled warehouses and production lines inside the UK and overseas. To saving costs, the company chooses local producers, also built own farms. Morrisons have more skilful bakers, butchers and fishmongers than other competitors. This project focus on Morrisons customer service, how it is different with other major large supermarkets of the UK, encourages and motivates staff to improve company performance, expand the business. A SWOT analysis was completes. Please see appendix 1. The importance of customer service What is customer service? Why is it so important for a business? Customer service is the service offer to consumer before, during and purchase products or goods. (The Times 100) For example, a consumer bought a camera, the retailer charges the wrong price, or this consumer wants change the mind. He or she went to customer service request to refund. This is the service to dealing with consumer requests. Through the customer service to improve the level of customer satisfaction, high service meets the expectation of consumers. The result of bad customer service could receive more complaints and lost sales, consumers may not come back for shopping again, and they will choose different retailers. It is a long way to build long term relationship with consumers; the business has to offer good quality of service that benefits them. In addition, satisfied consumers would help business growth. High standard customer service is hard to achieve, business need more endeavour to meet their needs. Morrisons costumer service has competitive advantages compared with other large retailers in the UK. How Morrisons implements Customer Service strategy How can Morrisons be different with other large supermarkets in the UK? Compared with Tesco, Sainsburys, ASDA and Waitrose. Develop customer service is Morrisons plan, a simple strategy. To prove the high standard service, Morrisons have well trained staffs who works at fresh food departments, such as Oven fresh, pie shop, meat counter, fish bar and delicatessen. Morrisons has spent long time on training staff to gain high quality of customer service past 2 years. The result was satisfied as more than 11 million customers shopping in Morrisons each week. To motivate staff, Morrisons have a buddy board shows colleagues photos who have done great customer service, these colleagues as models to encourage others. There is also another board in staff room, colleagues can leave a note on that board when they saw others who helped customers and met high standard customer service. Morrisons has invested in new IT facilities to continue improvement in 2011, old computing system had been served for many years, and Morrisons replaced all old checkout monitors. Customers has spent less time at tills, new computing system works very efficient, save the time and easy to use for colleagues. On the other hand, Morrisons bought new ovens for oven fresh department; these new ovens help staff reduce the cooking time, also convenience. These changes showed customers who shopping in Morrisons more satisfied with its focus on service, freshness, efficiency and new facilities, they feel valuable in Morrisons. Kids Smart Range products offered for children, help them eat healthy food, without Artificial Flavours, Hydrogenated Fats and Artificial Colours. Every product strict controlled sugar, salt and fat. Parents can easily find Kids Smart food for their children in store, such as fruit, cans, fish, meat and other items. (Morrisons, 2012) Customer service consists by 4 main factors: information, convenience, and the service after purchase, knowledge and skills. (The times100, 2011) Information: customers can check information through the Morrisons website, includes special offers, new products. Ask staff for information and details. Signs and direction given in store by different categories, customers can find products what they need easily. Brochures and leaflets available at each till include latest offers and information, even discount. Convenience: at least 300 stores have petrol station and cafà © shop in Morrisons, convenient for customers to fill their cars, also buy water and fast food. At Morrisons car park, 5% parking areas devoted to blue badge holders with disabilities. Parents with toddler have special area for ease and parking. Knowledge and Skills: in Morrisons, best trained specialists must give accurate suggestion to customers, especially fishmongers and butchers who suggest different fish or meat for cook it correctly. The service after purchase: this service includes after shopping, such as refunds, guarantees, complaints from customers, package problem and change the products. Morrisons experienced colleagues provide great service to meet customer satisfaction. Morrisons HOT service HOT means Hello, Offer, Thank you. Every colleague participates in this service at all stores. The purpose of HOT is build closer relationship between colleagues and customers, to achieve higher quality of customer service in communication. Chat with customers to help them feel that they are important for us, like a member of family. Encourage staff engage with customers by deliver great service, compete with other major supermarkets take a lead. HOT offiers a warm, natural and friendly service for customers. In 2011, Morrisons has achieved a 21% raise the degree to customers would recommend Morrisons to others, the praise rate went up by 56%. (Morrisons Annual report, 2011) Application of Lean production in Morrisons to enhance service Lean production originally developed from Japan and increase efficiency, include 4 key elements, just in time production, time based management, total quality management (TQM) and continuous improvement (kaizen). Lean production aim is reduce waste by use less materials, worker, time and space. (The Economist, 2009) Morrisons applied lean production to keep the costs down, also benefit customers. Just in time (JIT) is a production strategy that strives to improve a business return on investment by reducing in process inventory and associated carrying costs. (Aldi case study, 2011) Just in time was created by Toyota, the method also called Toyota Production System. Morrisons uses just in time production to keep sufficient stocks, avoid waste, by hold less stock to increase working capital. To provide freshness experience for customers, Morrisons established its own farms and factories; shrink the delivery time offer them the freshest food and great taste. In recent years, new IT facilities have invested in all stores, self service checkouts towards work efficiency. The benefit to the customer is less waiting time at till, simplified instruction convenient to each user. One staff can operate 6 or 8 self checkouts; help business reduce the costs of labours. The aim of time based management is decrease the time waste of business. Since May of 2011, fresh counters closed early from 10pm to 8:30pm for reduce labour costs, this decision involved in pie shop, delicatessen, meat counter and fish monger. To meet customer expectation, Morrisons has extended the opening time from 10pm to 11pm to benefit consumers who shopping late, also help company to make more profit. Total quality management is a popular quality management concept. It is not just focus on assuring product or service quality. There is a phrase often connected with TQM, doing the right things right, first time. Quality involves everyone; it is an important business strategy. Morrisons seeks to leverage strongly with customer communications and remain it as core. In 2010, the firm became the first retailer to move to 100% free range eggs. Committed to quality, from field to fork. Build strong relationship with suppliers, buy food directly from them, Morrisons can control the quality and keep the price down, bring fresh food faster on shelves. In its own processing plants, every stage of the production process has been checking to ensure the high quality. To concern customers health and food freshness, fresh food such as bread, pies, chickens and pork must be reduced clear by the end of the same day; shoppers receive the valuable products, even less than half price. Motivation and investing in people People are assets of business, through the training programme and develop their skills to create better shopping experience for customers. Morrisons has long term partnerships plan by supporting people to gain qualifications and learning new skills which will benefit them for whole life. In Salford store, more than 70% colleagues who from poor backgrounds have a change to progress their careers. A series of new programmes have created to support all different levels, such as apprenticeship, leadership and young people. In 2010, 48,000 colleagues gained the QCF (NVQ) level 2 Retail Skills qualification to help them improve understanding of serving customers skills. The Morrisons Academy associate with several academic institutions, such as Bradford Business School and Bradford School of Management, who offer degree course and management training, the partnership helps colleagues from school leaver and graduate to senior roles. (Annual report, 2011). 70% managers from internal recruiting lead to efficiency. Morrisons training interventions are valuable, build on the unique culture for grow sales. People development based on three elements, communication, training and coaching. Communicate with colleagues improve their awareness of benefits and changes. Encourage and motivate staff to deliver high standard of customer service quality by training them. Coaching means support and guidance colleagues cooperate with Leeds Metropolitan University and Leeds Carnegie to help deliver improved service to customers. One team concept, work together as one to deliver the best service; help each other share a common target. Rewards profit sharing and discounts for colleagues who have been working many years. By the year end of every March, every one receives bonus to celebrate success of the business. (Morrisons, 2009) Maslows hierarchy needs analysis By applying Maslows hierarchy needs to identify consumers satisfaction, these theories will analysis the needs of customer in Morrisons. Physiological needs: these are important needs for sustaining the human life. Food, water, medicine are the basic physiological needs. These needs have to meet customers satisfaction from Morrisons. Safety needs: these are the needs to be free of physical danger and psychological safety concern for customers. As a provider, Morrisons offers high standards products on its shelves, including organic food, nutritional and fresh foods. For example, fresh food such as chickens and pies use by one day only. In Morrisons own farms and factories, the quality control checked by every process. (Anon, 2006) Social needs: by offer HOT service, help customers feel they are fit into Morrisons family, they need to love and to be loved. The firm awareness of this need and always providing a pleasurable shopping experience for consumers. Esteem needs: according to Maslow, once people begin to satisfy their need to belong, they tend to want to be held in esteem both by themselves and others. This relate to personal dignity, confidence. Customers want feel they are very important for supermarkets, the retail must be regard them superiorly. (Anon, 2006) Porters five forces analysis The five forces model was developed in 1979 by Michael Eugene porter; he is a strategist and professor at the Harvard Business School. These forces are based on Rivalry, Supplier power, Substitution, Buyer power, and Threat of new entry (Harvard Business School, 2008). By applying porters five forces to conduct a situation reviews to advice W Morrisons Plc., analyse the current marketing environment for the company; identify and analyse forces that affect an industry. Rivalry: the UKs retail market is oligopoly; this industry has high competition, big 4 have already occupied most markets across the country, including Tesco, ASDA (America owner Wal-Mart), Sainsburys and Morrisons. Tesco is market leader, which has 30.7% market share, followed by ASDA with 17.6%, Morrisons at the 4th position with 11.9% market share (The Guardian, 2012). Tesco and ASDA have almost 50% market due to their sizes; both of them are international companies who have business worldwide. The threat of rivalries extremely high. Threat of New Entry: global competitors have penetrated into the UK retail market, ASDA owned by Americans, French retailers. German giant Lidl has opened many stores in UK cities. However, Lidl only shared 2% market; the threat is low at the moment. On the other hand, there are also internal competitions, cooperative plans expand their business by open more shops to gain market share, Waitrose do so. The threats of new entrenchers are high for Morrisons. Buyer power: customers will compare the prices with other big supermarkets, Morrisons has price strategy to keep the price down and satisfy customers, hundreds of products offered great deals, such as special offer, buy one get one free, half price and reduce to clear. Its own brand products much cheaper than others, for instance, one bottle of coca cola is  £1.98, but Morrisons coca just 50 pence, the competitive price will reduce the power of buyers, HOT service also help to satisfy consumers. To attract new customers who come from different countries, most stores have ÃÅ'’ world foodsÃÅ'â€Å" section include Kosher, polish, Caribbean, halal and Indian goods. The firm had increased Asian World Food such as oils and rice, even special items like whole mung beans and mango pulp. In this case, buyer power is low. Substitution: nowadays, individual and franchised groceries could be challengers, such as londis, budgens, it is convenience for buyers. The companys own brand goods to be able to substitute other brands of products, some of them have low quality. For example, Morrisons has replaced pork sausage rolls from its own built factories, the taste is not satisfied, also shrink the size, and remaining the same price. Substitute level is low to medium. Supplier power: Morrisons have own manufacturing factories and farms, which can help reduce the power of suppliers. By build great relationship with suppliers to ensure the costs lower. However, this threat is very low. Literature Review This review of the literature on the companys annual reports (2011), analyses and the information relate to market share and share prices are the main indicators of companys success or failure. Through the high quality of customer service to build up competitive advantage, grow the profits and attract more customers. Group turnover was  £16.5 billion, 1.1 billion higher than last year. Profit before tax was  £874 million, compared with 2010  £858 million. Underlying profit before tax went up 13% to  £869 million. Statutory basic earnings per share were 23.9p, 5% higher than previous year. In 2011, total dividend per share reached to 9.6p, increased in 17%, making dividend cover 2.4 times. Morrisons delivered a strong performance in 2011. By continuing focus on quality fresh foods at great value made Morrisons a natural destination. In 2010, average customers numbers shopping in Morrisons were 10.5 million, the number increased 500,000 in the following year. (Morrisons annual report and financial statements 2011) Methods By using quantitative research methodology aims to review the customer service in Morrisons. Design questionnaires to collet feedback from customers, the survey will be carried out in one of Morrisons store. What is the buyers opinion? How satisfied are they? Evaluate the quality of service; has companys service reached customers expectation? This was random survey, 14 questions designed in total. The table represents service quality of staff, including ability, knowledge, helpful, friendly and polite. The survey took place in Morrisons of Acton High street 302, London. As a result, 11 customers responded my questionnaires. The table shows feedback below: Research limitation Due to time limited, it cannot interview more people, the date may inaccurate and unreliable, because of low quantity of samples. Furthermore, print questionnaire expensive if require large size of surveys. Many people refuged to fill the form, targets were unwilling to answer the questions. Conclusion Morrisons strategy based on provide high quality of customer service, good feedback from customers will motivate colleagues turn to positive side, encourage them deliver even better service. Buddy board shows staff photos who have done great service to inspire the others achieve the same target. People development successfully helped staff to improve their skills and performance to achieve consumers satisfaction. By offer HOT service to help buyers feel part of the family. The firm chose fresh foods as aim to be the best retailer, this unique strategy take advantage on its competitors, became the leading supermarket who produced the freshest products in the UK. Morrisons own controlled distribution centres and farms provided high standard products to give buyers the best experience. New IT facilities reduced every ones waiting time, lead to efficiency. Due to finance crisis, the retailer has decided do not recruit staff for save the cost, the impact of this decision, more complaints received from customers about inefficient service, spend long time in the queue. The company has not done adequate effort for non-food products, the offer is limited. For example, there is no laptop, DVD player, TV and cloth. Consumers will choice other alternative supermarkets instead Morrisons. Local convenience store just beginning, rival companies have occupied most High Streets and strongly challenged Morrisons. Design new online shopping website will help the retailer makes more profit and meet customers expectation. Appendix 1 Evaluate Morrisons by SWOT analysis Strengths: Morrisons is very different with other supermarkets in the UK, because of fresh food. It has own fresh produce distribution centres with fast delivery. Focus on customer service is other strength, the visiting numbers has been steady increased compared with past 4 years. Many buyers chose Morrisons regard to their price strategy, by offer cheaper prices than any others. Weakness: as the 4th biggest supermarket, it does not provide online shopping system, other large retailers have already benefited from their online websites, and this is also convenience for consumers. All Morrisons branches built on large size or super stores, in addition, many stores located in remote areas. It is difficult for buyers to access them. Due to long distance, they may chose local small shops instead to go to big supermarkets. Tesco has around 3000 stores in the UK; over half of them are Tesco express. As a result, Tesco has increased in market share to 30%, became the number one retailer of nationwide. Sainsburys locals are taking advantage either (Anon) Morrisons lacks of non-food products, such as electronics, clothes. By contrast, ASDA and Tesco have already successful in these areas. Opportunities: Morrisons has to focus on non-food products, the offer is limited. At the moment, home leisure and health beauty are still key business. This is the great opportunity to develop electronics and clothes, it will help the company to expand the business, give customers more choices. The first Morrisons local convenience store was opened in IIkley, Yorkshire in 2011. It was the first time to trial local format, also compete with rivals. The M local strong focus on fresh food and competitive price, it will be 4-11% cheaper than other local shops such as Tesco express and Sainsburys local (Morrisons, 2012). The new strategy will build smaller local stores to gain more market share. Morrisons has behind other large retailers for online shopping system, it is the time to design new website, and expect to grow profit in the next a few years. Threats: the retailer has very slow reaction to improve its business, include online service, non-food products, and local shops. Rival supermarkets benefited from these areas, Morrisons still not even start yet. The company must compete with two giants of the world, Tesco and ASDA. Morrisons does not have globe business, only in the UK market. ASDA plans to open smaller stores and threat key territories of Morrisons. Appendix 2 (Interpretation) Most respondents chose Excellent and Good, but question 2, 5 did not meet customers expectation, the rate less than 50%. In total, 7 QuestionsÃÆ'- 11 People (each question) = 77 People. 12 people chose Excellent, 38 for Good, 21 for Average and Fair received 6. Customer satisfaction = (Excellent+Good) à · total= (12+38) à · 77= 65%. The rest 7 questions relate to Morrisons, most respondents live nearby, only 10 to 15 minutes by walking or bus to arrive the supermarket. The products prices are valuable for money, but consumers still shopping in other local shops, such as Tesco, ADSA and Sainsburys. 10 of interviews would recommend Morrisons to their friends, 1 person is unsure. However, there are some negative sides for the company, respondents suggested that recruit more staff for counter departments, people who work in delicatessen and oven fresh always have heavy work to do, and buyers were queuing for quite long time. On the other hand, colleague should improve the knowledge for products. Some staff cannot deal with shoppers request; they do not know where the certain product is either. Overall, the companys customer service level is medium; it could be achieve higher score in the future to meet consumers expectation. Morrisons reputation is excellent; over 90% interviews would recommend their friends to shop here. They do have alternative choices, which go to rival supermarkets.

Techspiracy :: essays research papers

Techspiracy   Ã‚  Ã‚  Ã‚  Ã‚  Technology is fast but not fast enough to impress me. I am a visionary, I am ahead of my time, I see beyond the ordinary. The technology we use today, I envisisioned five maybe, six years ago. There are many technological breakthroughs the public is unaware of. Breakthroughs does not become public until the government can fully control them. The government has the public’s mind so occupied with all this digital, cyberspace, virtual reality, bull dot com crap, that some of us fail to seek knowledge of future technologies.   Ã‚  Ã‚  Ã‚  Ã‚  Today’s technology: two –way pagers, interactive cellular phones, navigational systems and other digital gadgets may be new to Generation X; but the ideas and prototypes of the very product we have today, were being put to use by Baby Boomers who worked for the government a decade ago, don’t feel bad, this is done for security reasons. If we had access to everything the government uses, then we would be too dangerous for ourselves. I have reasons to believe the longer the public waits for new technology, the safer it will be for all of us to use. Do you recall cell phone cloning in the early 1990’s ? Cellular phone customers were being overcharged because hackers were tapping into their accounts and activating several phones for illegal use and profit.   Ã‚  Ã‚  Ã‚  Ã‚  No matter how you look at it, it all balls down to one big conspiracy. In my opinion, this is the way the government controls the public. They throw all these gadgets at us to stagnate our minds. We are hooked on television sets, if not we get lost in

Leukaemia :: Health, T-Cell

In a small subset of patients with precursor T-cell lymphoblastic lymphoma, there is t (8; 13); consequently, the fibroblast growth factor receptor 1 locus and a zinc finger protein gene are involved. FIP1L1-PDGFRA fusion gene generated by del (4) has also been shown in patients with lymphoblastic leukemias and eosinophilia. However, the exact underlying mechanism of eosinophilia is not yet known (6-10). The majority of patients with ALL /Eo are boys with median age of 14. The definite diagnosis of ALL may be delayed from several months to even 2 years .This is in some part due to the lack of blasts in circulating blood.The cardio respiratory system is frequently involved in ALL/Eo that may be responsible for a poorer prognosis of this entity compared to the standard ALL (4, 11). It is not uncommon to confront cardiac involvement in leukaemia. Cardio toxicity of chemotherapeutic drugs, heart failure and precipitated coronary events are typical examples (12, 13). Moreover, opportunistic infections such as fungi may invade the cardiac chambers (14). The heart may be directly involved by tumoral infiltration ranging from gross cardiac masses to microscopic infiltrations. Myo- pericardial involvement and valvular changes have been reported in association with lymphoma and leukaemia,but not early in the disease course(15, 16). There are few numbers of cases with ALL/Eo initially presented with cardiac mass; so the best therapeutic regimen in such patients has not yet been defined. L- Asaparaginase should be used cautiously in chemotherapy regimen of ALL/Eo since there are fears of thromboembolic events triggered by synergistic procoagulant effect of this drug and eosinophilia. Ronald S.Go et al reported a case of ALL/Eo treated by L-asparginase based regimen that developed fatal deep vein and intracardiac thromboses (17). It is not exactly known when a gross cardiac mass disappears with the beginning of chemotherapy in a patient with ALL/Eo. Nie YL, et al reported a 17-year old girl with ALL/Eo that was presented initially with congestive heart failure and left ventricular endocardial thrombosis. The thrombosis resolved 8 weeks after chemotherapy (12). Barbaric D, et al reported a 15 year- old boy with ALL who had a large echo dense mass in the right ventricle at the time of diagnosis. The mass resolved as early as 5 days after commencing chemotherapy (18). Aissi K, et al reported a case of a 29 –year-old man with ALL/Eo who had congestive heart failure at the presentation.

Essay --

Proposal for a Uniform Dress Code Pickerington School District should require students to have a uniform dress code. The current dress code policy is very minimal and is not adhered to by the students. Faculty overlook the students who don’t abide by the current dress code as it would take away from their teaching time. One of the main concerns that is brought up when the topic of school uniforms is discussed is freedom of expression. Many people worry that not allowing children to wear certain clothing will â€Å"stifle their creativity† (p. ) or restrict their First Amendment rights (Nevada, 2008). There are many reasons for having uniforms in public schools. School uniforms have been shown to improve test scores, raise school pride, increase attendance, reduce violence, and teaches students to dress professionally. School uniforms can also avert the wearing of gang colors (Wilson, 1998). Self-Expression vs. Safety The most common argument against school uniforms is that they take away the students right to self-expression. Yes, school uniforms limit what the students have to wear, but students can still have their own ways of self-expression. Students can still express their style of choice with their hair and what accessories they wear. Their shoe choice is also a form of self-expression. Students can make the uniforms their own style without breaking the dress code. School is a place to learn. Outside of school, self- expression is limitless. Some parents also believe that it could interfere with students' natural behavior to experiment with different identities. Having uniforms in schools helps erase the defined line of the social classes. Typically, popular kids in the higher social classes wear the trendiest clothing... ...h the cost of a year's worth of school uniforms. The cost of a year's worth (Five tops and five bottoms) of school uniforms or standardized dress code clothing is $150. The savings add up plus students who don’t have to focus on what to wear to school are going to focus more on academics, which leads to improved grades. States Laws on Uniform Dress Codes The State of Ohio has a law that permits school districts to implement uniform dress codes. The school district must advise parents and students 6 months prior to any such implementation. This law also allows for any feedback from administrators, faculty and parents. A uniform dress code policy must fall under the guidelines of a districts discipline policy. The law requires that religious garb like yarmulkes and head scarves cannot be prohibited. The actual dress code is at the discretion of the school board.

Ethical Considerations for Teachers Essay

Ethics and its essential considerations are fundamentals of human nature. Just like in any field of profession, the principles behind ethics are of undeniable significance to the educational setting. This is basically due to the concept that the teachers and the rest of teaching professionals are the ones who influence the thoughts, values and even conducts of the young ones. Such condition creates an enormous responsibility for teachers to ideally shape the future members of the society hence it is expected of them to correctly practice what they teach or preach. Beyond the theories, ethical considerations are of utmost importance in the performance of the teaching profession. It is essential to carry out ethical ideas in manners that are practically acceptable to human attributes. Teachers are required to impart moral principles to their students. However, it will always be the educators’ innate characters and individual behavior which spell the difference in eventually producing respected or morally upright persons. In order to come up with an ideal educational system, therefore, it is vital not to just adhere but also live up to necessary ethical considerations. In an educational setting, members of the learning organization particularly teachers are supposed follow or exercise specific ethical considerations. This is because there is a constant struggle between a teacher’s personal interest and professional commitment. Citing May (1990), this situation was emphasized by Smith (1996) who said that teachers are always susceptible to their respective concern as well as dedication to live up and maintain the dignity of the academic field. In effect, such conflicts have resulted into relevant ethical dilemmas that have inevitable implications to other learning professionals, the students and one’s mandate to the teaching career (Smith, 1996). In order to address, if not resolve the issue, Smith mentioned the suggestions made by May. That is, there is a need to recognize and even reiterate significant ethical considerations which teachers are responsible of. These include the sincere manifestation of respect for any colleague or student as an individual. Truthful communication and encouraging others’ confidence are also the needed ethical considerations. Most importantly, it is fundamental for teachers to help create just and caring cultural and social structures that uphold the benefit of all people within the educational organization (Smith, 1996). To carry out such ethical considerations, teachers are also required to perform several standards of professional communication. It is required for teachers to help their respective organizations to achieve their academic goals. Educators also need to exert additional efforts for the respective professional and individual enhancements of their colleagues and students. The ethical consideration of professional interaction likewise calls for teachers’ kindness as well as comprehensive and reasonable evaluation of functions of students and co-teachers. Lastly, teachers need to perform their roles in manners that support and even exceed the principles of ethical considerations (Smith, 1996). When the said ethical considerations are incorporated on existing educational policies, students will be completely empowered and provided with ideal instructional materials thus preventing teachers from providing documents outside the required curriculum. Students will also be assured of a teacher’s presence resulting to better education. The carrying out of examinations and making of grades will happen in ways beneficial both to teachers and students. In doing all these considerations, the educational setting is sure to exemplify a successful professional condition and effective relationship between teachers and students (Smith, 1996). Similar to any other professions, ethical considerations are of extreme relevance to the educational environment. Therefore, it is empirical to realize the individual behavior of teachers. This is due to the underlying principle that what teachers do and how such activities are performed are sure to ultimately affect all the people within the educational setting. Reference Smith, R. M. (1996). Essential ethical considerations in education. Retrieved February 6, 2009, from http://findarticles. com/p/articles/mi_qa3673/is_n1_v117/ai_n28677142/pg_4? tag=content;col1

Domino’s marketing mix Essay

Domino’s Pizza has chosen a market follower strategy. The product positioning of Domino’s is delivery in 30mins or less pizza to every customers. At such product promise, Domino’s able to implant the top of mind in customer’s mind. The product mix has evolved to include pizza, salads, sandwiches, chicken wings and specialty desserts. Whereas, Pizza Hut has always followed â€Å"Single brand positioning† called â€Å"Pizzas†. Pizza Hut also goes with multiple product strategy as Pizza Hut not only sells pizzas, they also deals with variety of other product such as appetizers, beverages, chicken wings. Pizza Hut more emphasize on the dining experience and food quality. Pizza Hut mainly sells Pan Pizzas, Stuffed Crust Pizzas, Thin Crust Pizzas, and Twisted Crust Pizza. Papa John’s against current national and local take-and-bake companies or non take-and-bake companies. They also serve pasta and rice, pizza pocket, soups and salads. Papa John’s resources are its commissary and high quality ingredients as it is raw materials. _PRICING (MALAYSIA PRICING)_ _BRAND_ _SMALL/ REGULAR/ LARGE_ _STANDARDIZED ORDINARY PIZZA PRICE_ Domino’s Rm11.80/Rm 24.80/ Rm 34.80 Pizza Hut Rm9.80/ Rm 21.80/ Rm 30.80 Papa John’s Rm12.50/Rm 23.90/ Rm 32.50 _* Current pricing list of Pizza Company in Malaysia._ From the table we can see that Pizza hut offers the best deal of ordinary pizza out of Domino’s and Papa John’s. The price range of pizza is RM10-RM35 excluded tax and service charge. Mostly the high price attributed to the high quality of ingredients used. For example, Domino’s sourced its Pepperoni and Jalapeno needs from Australia and Spain respectively. Meanwhile Pizza Hut implementing â€Å"A high/low pricing† strategy as far as its new product are concerned where it fixes the price higher than its competitors and then gradually lowers the price below the competitor’s price. Papa John’s utilizes the point-of-sale technology in all outlets in the mean time; Papa John’s also currently follows a low cost differentiation strategy for its production policy. _PROMOTIONS (PROMOTIONS APPLICABLE IN MALAYSIA ONLY)_ In the aspect of sales promotions, there are customer’s claimed that Domino’s actually offering the best deal of the price. This is because Domino’s is having an offer which customers who order up to two regular pizzas only cost RM 30. Pizza Hut is using a marketing strategy in order to capture consumer’s philosophy by selling their personal pizza and every day $10 large pizzas offer. Papa John’s do has its promotions where customers buy any medium or large pizza will get same size of another pizza for free on Tuesday only. From the aspect of media advertising, Pizza Hut has always been named for the good advertising. Pizza Hut has widely promoted by all kinds of advertisement through television, radio, newspaper. In Malaysia, we seldom see Domino’s and Papa John’s advertisement on television but frequently heard from radio or print media. Basically all pizza company does direct marketing like they selling pizza through internet and nu mber. _PLACE_ Since Domino’s is not a dine-in restaurant so Domino’s does not offer dine-in as a method to distribute its products. With the advent of mobile apps, Domino’s has now digitalized their system for the ease of ordering. Online ordering is also a method that Domino’s used to distribute its products to the customers. Domino’s utilizes 30minutes or less delivery or it’s free basis. Pizza Hut uses three different methods of places its products directly to the market. The first method of distribution used by Pizza Hut is by delivery. Customers can call Pizza Hut and place order, and then the order will be delivered to the customer’s home. Secondly, customers can choose to dine-in in restaurant over delivery. Lastly, Pizza Hut does receive orders from the internet from customers who would like to order a delivery. Similarly, Papa John’s is using delivery to distribute their products to their customers. Other than that, they also using d ine-in as a way to give-out their products unlike Domino’s.

Criminal Law Essay

1. What kind of strike does the law not allow to form the basis of self-defense claims? d. Preemptive Correct Question 2 The castle exception is an exception to what doctrine? a. the retreat doctrine Question 3 Which of the following cases involves the â€Å"New York Subway Vigilante?† c. People v. Goetz (1986) Correct Question 4 Most defenses are perfect defenses; if they’re successful, defendants are c. acquitted. Question 5 The retreat requirement is weakest or nonexistent when persons are attacked b. in their own homes. Correct Question 6 The defense of consent recognizes the societal value of a. individual autonomy. Correct Question 7 A defense in which the defendant admits the act but claims that, under the circumstances, they aren’t legally responsible is called b. excuse. Correct Question 8 A defense in which the defendant accepts responsibility for the act but claims what they did was right is called a. justification. Correct Question 9 Circumstances that convince fact finders that defendants don’t deserve the maximum penalty for the crime they’re convicted of are called c. mitigating circumstances. Correct Question 10 Which of the following never justifies the use of force against another person? a. retaliation Question 11 At the heart of the choice-of-evils defense is the necessity to prevent a. imminent danger. Correct Question 12 A person who was the initial aggressor can gain a lawful right to self-defense if they do which of the following from the incident they started? b. completely withdraw Correct Question 13 A person can use deadly force against an attacker whom the victim reasonably believes is going to cause them an injury less than death. The attacker is said to be threatening b. serious bodily injury. Correct Question 14 What is the heart of self-defense? a. necessity Correct Question 15 The general rule is that self-defense is available only against what type of attacks? b. Legal Question 16 Which of the following is a key requirement of the necessity defense? a. that no reasonable legal option exists for averting the harm Correct Question 17 The law of self-defense is undergoing b. major transformation. Correct Question 18 In some jurisdictions, a person must retreat before using defensive deadly force if a. he can with complete safety to himself and others. Correct Question 19 Defensive force may be used only if the threat or danger is  d. imminent. Correct Question 20 Evidence that doesn’t amount to a perfect defense might amount to an imperfect defense; that is, defendants are d. guilty of lesser offenses.

Influencs of Western Culture on Indian Youth Essay

Western culture is neither homogeneous nor unchanging. As with all other cultures it has evolved and gradually changed over time. All generalities about it have their exceptions at some time and place. Globalism has spread western ideas so widely that almost all modern countries or cultures are to some extent influenced by aspects of western culture which they have absorbed. In the later 20th to early 21st century, with the advent of increasing globalism, it has become more difficult to determine which individuals fit into which category. How there is head and tail for a coin, there is both positive and negative impact of western culture on the world and especially on todays young generation , On one side we enjoy our so-called rich culture and really admire it. The ways of living has been greatly enhanced by the western culture which is good for success and growth of a country and helpful for it in heading towards super success. But on the other side; this culture mainly adopted by us has given rise to Individualization. Individualization has broken up many cultural systems, paving way for the youth to fall prey to drug addictionand many other ill practices. This stage is the most vulnerable period of life where the youth need guidance, counseling, education and care by parents. Culture† and â€Å"Tradition† are more significant in a country like India which has always been cherishing its rich culture and heritage and it’s quite well known for it worldwide. But these things are now just on paper and are slowly losing their sheen. Why? The younger generation are the representatives of India in a true sense of the word. We are the sole cherishers of India’s pride and its heritage which actually lies in its culture, its diversity, its uniqueness. In such a scenario, where the point of a rich cultured country like India is facing the problem of losing its culture, are we, the youth; the Indian youth not Actually Responsible For This? Are we not putting our own self image, our self respect, our mother India’s pride at stake by doing so? Just think about it my dear friends. I would suggest, There is no problem as such when we follow the western culture to some extent. The problem is we are forgetting our culture to a greater extent. Why should we do so? as 21st century youth doesn’t mean forgetting the motherland and following or in short adopting western lifestyle in totality. Every culture has its own pros and cons. We individuals should be strong enough to take the good and throw off the bad. We are easily influenced by western culture. Right from our clothing, till the music, the films, our attitude, our lifestyle, in short every aspect of our life has totally changed. I just want to say that â€Å"Change doesn’t happen on its own; it’s we who bring about the change. But by this change, our mother India has lost its sheen and beauty; its place; its uniqueness in the world. The things mentioned above does not only imply to India. There are many countries in the world where todays youths have adopted westernization. For eg in many countries like Japan , Bangladesh , etc are greatly prone to westernization. At the end I would just like to convey a message that- Almost all the countries in the world have become independent and we the younger generation are the representatives of the future . o we must realize that true beauty of a country lies in its culture, its heritage and every country has its uniquiness. So we must understand thae our country must be our own. And as for india many great western people like Mark Twain  have said- India is the cradle of human race, the birth place of human speech, the mother of history, the grandmother of legend and greatgrandmother of tradition. Our most valuable and instructive materials in the history of man are treasure up in India only.